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Frequently Asked Questions | Indonesia SME Hub
  1. What is the Indonesia SME HUB (ISH)?

    Indonesia SME Hub is a platform initiated by Bank Indonesia to accelerate the export of MSME products to international markets. This platform supports the export development of MSMEs by providing export information and facilitating communication with international buyers.

  2. How can I register my MSME?

    A registered MSME is the one that has been curated. To register, curated MSMEs can click on the "Register" button and complete the registration form. Our team will verify the registration once it is submitted.

  3. Who can get benefits from the ISH platform?

    1. MSMEs
    2. MSME Mentors
    3. Prospective buyers
    4. Ministries/Agencies
  4. Should I register to use the platform?

    No, some information can be accessed without registration, such as:

    1. A guide to the 9-step export process
    2. Export regulations and guidelines
    3. Market intelligence
    4. Calendar of events
  5. What benefits do I get as an International Buyer?

    As an international buyer, you have access to a wide range of high-quality products and services from Indonesian MSMEs. This provides an opportunity to explore potential collaborations.

  6. How can I search for products and MSMEs based on specific criteria?

    You can use the search feature in our repository, categorized by products, types, and the names of MSMEs, once you have successfully logged into our platform.

  7. How are transactions conducted?

    The ISH platform facilitates meetings between MSMEs and potential buyers, after which transactions can proceed based on agreements made between the MSMEs and buyers outside the platform. Each MSME and buyer are responsible for the transaction.

  8. How can I receive assistance if I encounter difficulties or have questions about this website?

    We have a customer support team ready to assist you. You can reach out to them through the contact form on the "Contact Us" page.